If you are not satisfied with your order or if you have ordered the wrong size, you can return it within 14 days. You need to send an email to info@showyouremotions.nl in advance to coordinate the return. The return shipping of items is at your own expense.
1. Identity of the Entrepreneur
Stichting Superstrings
Parallelweg 25
6663 AP Lent
Chamber of Commerce number: 90673662
2. Applicability
These terms and conditions apply to all offers, orders, and agreements between the customer and Stichting Superstrings.
3. Orders and Agreements
3.1 By placing an order with Stichting Superstrings, the customer agrees to these terms and conditions.
3.2 All orders placed through the Site are subject to Stichting Superstrings’ acceptance. Stichting Superstrings may require verification of information prior to the acceptance and/or fulfillment of any order. Your receipt of an order confirmation does not signify Stichting Superstrings’ acceptance of your order.
3.3 Stichting Superstrings reserves the right at any time after receipt of your order to accept or decline it for any or no reason and without liability to you or anyone else. Stichting Superstrings also reserves the right to impose specific conditions on the delivery.
- Prices and Payments
4.1 All prices are stated in Euros, including VAT, and excluding shipping costs.
4.2 Payment must be made using the available payment methods during the ordering process
- Delivery and Shipping
5.1 Stichting Superstrings aims to deliver orders within 5 working days.
5.2 Shipping costs are clearly stated during the ordering process.
5.3 In case of a return, the full purchase amount (ex shipping costs) for the order will be refunded within 14 working days after cancellation. Return shipping costs are at the customer's own expense. In the case of a damaged or incorrectly delivered product, Stichting Superstrings will reimburse the return costs afterward.
- Returns and Exchanges
6.1 Items must be returned in the original packaging and in undamaged condition. All tags and price labels must be intact. The item must be unworn, unwashed, and unused. Bags and accessories must be returned including any attached tags, dustbag, and additional items. Some items include a label stating "return only possible with attached label." If this label is damaged or missing, the return will not be accepted.
Note: Returned items that do not meet the return conditions may be refused and sent back to the customer at their own expense.
6.2 Return address:
Stichting Superstrings – attn. webshop
Parallelweg 25
6663 AP Lent
- Warranty
7.1 Stichting Superstrings guarantees the quality of the delivered products.
- Liability
8.1 Stichting Superstrings is not liable for indirect or consequential damages. Stichting Superstrings is also not responsible for the shipment of returned products or any related costs. In case of a partial return, shipping costs will not be refunded.
8.2 The liability of Stichting Superstrings is limited to the amount paid by the customer for the specific product in question.
- Complaints and Disputes
9.1 Complaints must be submitted in writing via info@showyouremotions.nl
9.2 All agreements between Stichting Superstrings and the customer are governed by Dutch law.